Central booking office system
The Intres central booking office system provides a real-time reservation interface for accommodation and related services. With this function customers can familiarize themselves with products, view and compare prices, check reservation status and reserve products.
The booking office decides what destinations, products, and prices are visible online. Regulations for different time periods can be set for price lists, and length of stay can be set at full weeks only, weekends, or left without any conditions.
Additional services can also be connected to accommodation products. These services include cleaning, bed linens, and firewood, as well as event-like services such as outings, safaris, event tickets, dining, etc. Accommodation and additional services may come from different providers, in which case the customer actually creates a dynamic travel package which the booking office then delivers as one whole.
Product cards can be created, including photos, layouts, text descriptions, and access directions for accommodations and other products. These descriptions can go directly into Winres or can be links from elsewhere on the Internet.
Accommodation searches can be done using various criteria: type of accommodation, size, distance from other locations, etc. Search results can be restricted further, for example by showing only currently available locations, or those suitable for families. The results can be displayed in alphabetical order or by price, distance from other locations, or number of people per room.
Products are collected into a cart, which can include one room and numerous related services. The cart shows total price and individual product prices. Products can be freely added or removed from the cart.
The Intres system includes several different payment functions. The customer can make advance or full payments through bank transfer or by credit card. If only advance payment is made, the remaining balance due will be sent automatically by e-mail.
1) The customer defines the search. Intres sends enquiry to the Winres system.
2) Winres sends accommodation and available additional services and descriptions for the period in question (product cards).
3) Intres shows these options to the customer.
4) The customer makes a selection, and Intres sends a preliminary reservation request regarding capacity to Winres.
5) The customer pays through a bank or Luottokunta (credit account), or requests an invoice. Intres receives a note on the payment.
6) Intres send the reservation to the Winres system.
7) Winres saves the reservation, invoice, and payment information, and sends confirmation, invoices, and receipts to Intres.
8) Intres sends all the material to the customer and to the travel agency’s Intres operator.
9) Intres sends a note of the reservation to the property owner and caretaker.