Travel agency and tour operator

Intermediary travel agent, three workstations

The travel agency provides flights tickets, ship tickets, package travel tours and tailor-made city breaks and packages to customers.  The agency needs basic systems for three workstations, as well as transfer of reservations from external systems to their own.  Once these have been installed, it would make sense to expand the system by adding purchase ledger and BSP accounting functions.  As operations and marketing develop further, possible additions might be the Customer Relationship Management (CRM) function and the Intres function to enable reservation of flights, accommodation, and dynamic packages on the Internet.

General travel agency, which functions as both an intermediary agent and a tour operator

A typical scenario in a travel agency is that in addition to intermediary sales, the agency also provides its own travel options – cruises, hotel and spa getaways, etc. – with several departures per week.  If this is the case, the basic system must be expanded in the tour operator sector (Own Production), through which management of reservations, pricing, and passenger information is ensured.  Once this has been installed, the next step might be Intres Internet reservation for the agency’s own trips.

General travel agency, which function as both an intermediary agent and a tour operator, with three offices

In this case, in addition to the system and expansions in Example 2, we also need to account for three cost centers.  This enables monitoring of each office, even in accounting matters.  After the expansions mentioned in Example 2 have been implemented, electronic invoice archiving would be a requirement.  Manual archiving of invoices for three offices in numerical order, even with office-specific numbering, is an overwhelming task.  But this problem is eliminated with electronic invoice archiving, as copies of invoice do not have to be printed on paper.